• Why work at Bevan Brittan?

    Our Business Services teams are vital to the continued growth and success of the firm. That’s why we recruit these specialists carefully, reward them accordingly, and encourage and support them every step of the way.

    Business Services include:

    • Risk and Best Practice
    • Business Development and Marketing
    • Information Services
    • Finance
    • Human Resources

    For more information email careers@bevanbrittan.com.


    The Firm's Job Applicant Privacy Statement can be accessed here.

    • Personal Assistant - Leeds

      PA Role definition

      A PA's principal role is to provide lawyers with the administrative support they need to provide seamless legal services to clients and help them maximise the amount of time they are able to spend on fee-earning tasks.  The PA will become involved in all aspects of the management and execution of their allocated Lawyers’ day to day workload by providing exceptional and proactive administrative support.  The PA will act as workflow manager for other support services including delegating and supervising the completion of document production, file management and copying/scanning work.  The PA will take an active interest in and obtain a thorough understanding of all aspects of client requirements to provide exceptional service levels to both the lawyers and clients. 

      Key responsibilities

      In line with policies and procedures, key responsibilities include:

       

      Administrative

      • Manage diaries, ensuring they are up to date and reminding lawyers of meetings etc on a daily basis.
      • Arrange meetings, book conference rooms, refreshments, check rooms prior to meetings etc and liaise with other attendees, both internal and external.
      • Organise travel arrangements, book and confirm reservations and deal with related details.
      • Arrange or, where not appropriate, conduct photocopying, printing, organising couriers, sending out of letters, faxes etc.
      • Arrange for files to be opened and closed, supervise general filing requirements and record keeping.
      • Use effective systems to ensure that both short and long term tasks are completed within required timescales.
      • Support lawyers in marketing activities including involvement in preparation of pitches and presentations.
      • Liaising with Business Development and Marketing regarding arrangements for events and producing marketing material.

       

      Communication

      • Take internal and external telephone queries, responding as appropriate and/or ensuring that all messages are passed on in a timely manner.
      • Monitor post and/or e-mails and dealing with as appropriate and ensure that all client related correspondence is passed on to an appropriate fee earner if the relevant person is out of the office.
      • Liaise with business support departments on behalf of lawyers as required.

       

      Client relationship management

      • Reporting to external clients on a weekly and monthly basis
      • Assist in resolving client queries
      • Become an active part in the care of clients and be wholly familiar with contacts/clients.
      • Enter, maintain and update client details and relevant information on the firm’s contacts system.
      • Deal with basic client queries and general administration.
      • Arrange client meetings.

       

      Financial

      • Assist lawyers in the billing and credit control process by liaising with the lawyer and accounts and to produce standard financial/time reports through the system.
      • Request cheques, bank transfers and paying in money received, as appropriate.

       

      Medical Law Specific

      • Liaise with court officers regarding details of hearings 
      • File documents with the court electronically
      • Prepare indexes to bundles and arrange pagination, printing and delivery to the court and other parties
      • Assist lawyers with setting up urgent new matters which includes liaising with clients and obtaining documents
      • Upload and download documents from client databases 
      • Diarise matter critical dates and reporting deadlines

       

      Person Specification

      A PA has responsibility to ensure that their skill set is up to date and they are familiar with the firm’s departments, key personnel, clients, internal systems and procedures.  This will ensure that the PA is able to carry out his or her role effectively and, where appropriate, discuss any training requirements with the Team Leader.

       

      In addition to this, they should have/be:

      • Excellent telephone manner and competent knowledge of telephone system.
      • Excellent communication, organisational and team skills.
      • Excellent attention to detail.
      • Flexible and dependable, able to take the initiative.
      • Able to remain calm under pressure and work to tight deadlines.
      • Conscientious, approachable and enthusiastic.
      • Able to quickly build confidence, respect and trust with others.
      • Have a positive approach to daily tasks and have a solutions focussed working method.
    • Reprographics Administrator - Bristol - 6 months FTC

      BUSINESS SUPPORT SERVICES REPROGRAPHICS ADMINISTRATOR – ROLE DESCRIPTION

      DEPARTMENT              Business Support Services

      RESPONSIBLE TO       Business Support Services Team Leader

      The Reprographics Assistant will work as part of a team to provide the highest level of service to the firm and to support the Business Support Services Manager.  

      The Reprographics Assistant will provide excellent customer service, performing all operations requested without direct supervision. This role will cover several of our service areas and will require a high level of multi-skilling.  

      This includes, but is not limited to, the efficient and prompt answering of queries, adhering to all Bevan Brittan policies and procedures, courteous interaction following the relevant protocols for this service, completing all work within the agreed services levels and assisting with completing general administrative duties as required.

      Key responsibilities include:

      Reprographics

      • Collecting Reprographics requests from designated areas and correctly filing these
      • Returning completed jobs to designated areas
      • Ensuring that all equipment is fully stocked and operating correctly
      • Scanning of documents as requested

      Mail and faxing

      • Sorting and distribution of incoming mail
      • Collecting and franking of outgoing mail
      • Handling of incoming and outgoing deliveries via courier
      • Sending and receiving of faxes
      • Correctly passing on faxes to the relevant staff member

      Filing

      • Collecting filing from designated areas and correctly filing these
      • Returning files to designated areas
      • Managing the addition of volumes to existing files
      • File closure administration
      • Providing reporting information as required
      • Maintaining all filing in a tidy and orderly manner

      Archive and document management

      • Process all personal papers for storage, including wills, power of attorney and title packets
      • Complete all documentation relating to items that are to be archived and or retrieved
      • Ensure the practice management system is updated to correctly record the location of all items
      • Act upon instructions to close, archive and record all files being issued to storage

      General

      • Collect and input monthly reporting information
      • Ensure all paperwork and tracking sheets are correctly completed and recorded
      • All other duties as assigned by the business services manager or fee earner
      • To be aware of the day to day health and safety requirements surrounding working area
      • To immediately raise any health and safety concerns to your manager or team leader
      • To participate in any on site health and safety audits or assessments
      • Any other reasonable request made by your line manager

      Person specification:

      • Customer focused, with experience in staff management in a customer service environment
      • Self-motivated, with the ability to lead by example
      • Well presented with a professional manner
      • Flexible
      • Computer literate
      • Quick learner
      • Effective communicator at all levels, both written and oral
      • Hands on team worker
      • Attention to detail, ability to retain high levels of concentration

      To apply for this role please email your CV and cover letter to careers@bevanbrittan.com

    • Client Engagement Executive - Bristol

      DEPARTMENT             Business Development and Marketing

      RESPONSIBLE TO      Business Development Manager

      LOCATION                   Bristol 

      PURPOSE

      Based in Bristol, with travel where required to other offices, the successful candidate will support the firm's client engagement programme. The role works closely with the BD&M Director, Business Development Manager and Business Development Executives to assist in developing and promoting the firm's client account management programme, client satisfaction programme and matter reviews, as part of the new overall transformation programme. 

      OBJECTIVES

      Reporting into the Business Development Manager, the successful candidate will provide frontline support to promote and embed the client engagement programme internally.

      • To support the client account management programme
      • To manage and deliver the annual client satisfaction programme.
      • To set up and integrate the post matter review surveys; identifying trends and process changes.
      • To produce the Client Value Add Statements and monitor Value Add files
      • To support the introduction and management of a new CRM system
      • To support the internal training requirements to improve current levels of business development activity across the firm


      MAIN DUTIES

      • Focus Client Account Management – To support the Business Development Manager, Business Development Executives and Market Focus Group Heads to identify, co-ordinate and implement actionable client account management programme for key Focus clients across the business. Producing research / information papers, compiling value add reports, co-ordinating diaries and tracking follow-up system and updating Client Information Database (CID).
      • Client Satisfaction Programme – to source, process and manage the data lists; to co-ordinate project plan; to manage the external supplier and track progress; to support analysis of feedback and action recommendations.
      • Post Matter Surveys – to work with the Business Development Manager and Executives to identify clients, to co-ordinate the process and provide support to action feedback. To record trends and produce quarterly report of trends and actions.
      • CRM – To assist the project team in scoping the CRM system requirements and, if necessary, participating as part of the implementation team.
      • Business Development Training – To assist the Go to Market Practice project team to develop, scope and deliver business development training requirements to improve lawyers' BD skills.

      PERSON SPECIFICATION

      Experience

      • Project management
      • Managing suppliers
      • Managing large scale data and processes
      • Desirable – experience of market research role / customer satisfaction.

      Skills

      • Strong written and verbal communication
      • Organised, and able to manage projects with minimal supervision
      • Attention to detail
      • Confident working at all levels
      • Proficient in MS Word, Excel and knowledge of High Q/SharePoint

      Characteristics

      • Strong verbal and written communication skills working in a close team environment;
      • Positive, enthusiastic and personable ("team player");
      • Resilient – able to work independently and with multiple stakeholders on short deadlines;
      • Willingness to learn and be adaptable to change;
      • Organised and proactive with attention to detail and the ability to multitask
      • Ability to project professionalism and maintain relationships at all times with internal and external clients.

      Education and training

      • Educated to Degree level or with previous experience in a client facing or project management role.

      To apply for this position please email your CV and cover letter to careers@bevanbrittan.com

    • Business Support Assistant - Bristol - 6 month FTC

      DEPARTMENT Business Support Services

      RESPONSIBLE TO Business Support Services Team Leader

      The successful candidate will work as part of the Business Support Services team to provide the highest level of customer service and support without direct supervision. This includes, but is not limited to, the efficient and prompt answering of client queries, adhering to all Bevan Brittan policies and procedures, file maintenance and file management, the opening and closing of matters, delivery and distribution of incoming and outgoing mail, copying, scanning, Reception and completing general administrative duties as required whilst maintaining a steady workflow.

      Key responsibilities include:

      Reprographics
      • Collecting Reprographics requests from designated areas and correctly filing these
      • Returning completed jobs to designated areas
      • Ensuring that all equipment is fully stocked and operating correctly
      • Scanning of documents as requested

      Mail and faxing
      • Sorting and distribution of incoming mail
      • Collecting and franking of outgoing mail
      • Handling of incoming and outgoing deliveries via courier
      • Sending and receiving of faxes
      • Correctly passing on faxes to the relevant staff member

      Filing
      • Collecting filing from designated areas and correctly filing these
      • Returning files to designated areas
      • Managing the addition of volumes to existing files
      • File closure administration
      • Providing reporting information as required
      • Maintaining all filing in a tidy and orderly manner

      Archive and document management
      • Process all personal papers for storage, including wills, power of attorney and title packet
      • Complete all documentation relating to items that are to be archived and or retrieved
      • Ensure the practice management system is updated to correctly record the location of all items
      • Act upon instructions to close, archive and record all files being issued to storage

      Reception/switchboard/hospitality
      • Delivering an exceptional meet and greet service to the client and their visitors
      • Answering the switchboard and directing calls to the correct person or departments
      • Providing hospitality refreshments for client meetings and events
      • Extensive computer and data related tasks
      • Helping to resolve client queries
      • Assisting lawyers to use the service efficiently
      • Maintaining the highest levels of customer service

      Person specification:
      • Excellent attention to detail, ability to retain high levels of concentration
      • Good organisational skills / keeping track of data
      • Computer literate and proficient at typing
      • Excellent communication skills
      • Strong customer focus
      • Self-motivated & quick learning
      • Flexible & enthusiastic team member
      • Capable of taking initiative and developing solutions

      To apply for this vacancy please email your CV and covering letter to careers@bevanbrittan.com

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